MyTube
Support
Tell us what happened and we’ll help you get back to a focused feed.
Contact us
Email support@ploxs.com. Include the YouTube page, the filter you were using, and whether you’re on the test or production extension. Please do not send passwords, payment details, or Clerk tokens.
Email supportQuick fixes
- Open the MyTube extension and confirm it is On.
- Check that at least one filter is enabled in the active profile.
- If filtering is stuck, refresh the YouTube tab. After signing in on the website, reopen the extension.
- For account or billing changes, open Account.
For privacy requests, use privacy@ploxs.com or read our Privacy policy.